Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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Guest Post from Howard Tiersky
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Most companies recognize that creating a seamless and unique customer experience is key to success in the digital world, but that’s not always easy to do. How can you deliver the optimal digital experience to your users?
» Read the article |
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Guest Post from Geoffrey A. Moore
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Performance management is a tool for managing Performance Zone commitments. These are the outcomes and deliverables that your organization, or for that matter you yourself, are being funded to deliver. In the Vision, Value, Methods, Obstacles, and Measures (V2MOM) framework, they will be ...
» Read the article |
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Guest Post from Mike Shipulski
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Company leaders deserve to know the truth, but they can no longer take the time to learn it. Company leaders are pushed too hard to grow the business and can no longer take the time to listen to all perspectives, no longer take the time to process those perspectives, and no longer take the time to ...
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Guest Post from Robyn Bolton
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It’s easy to get caught up in the hunt for unique insights that will transform your business, conquer your competition, and put you on an ever-accelerating path to growth. But sometimes, the most valuable insights can come from listening to customers in their natural environment. That’s precisely what happened when ...
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Guest Post from Shep Hyken |
When reaching out for customer service and support, most customers still prefer to communicate with a company or brand via the traditional phone call. That said, more and more customers are attracted to and embracing a do-it-yourself customer service experience, known as self-service.
» Read the article |
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Guest Post from Greg Satell |
In the first half of the 20th century, Alfred Sloan created the modern corporation at General Motors. In many ways, it was based on the military. Senior leadership at headquarters would make plans, while managers at individual units would be allocated resources and made responsible for for achieving mission objectives.
» Read the article |
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As we approach the midpoint of 2024, we hope your year is off to a flying start! Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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