Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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When doing customer experience work, better to create a range of personas based on where potential customer journeys are likely to diverge and what their behaviors and psychology ...
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Guest Post from Mike Shipulski
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There’s a lot of noise at work. I’m not talking about the audible noise you hear in your office or the chatter of your coworkers. I’m talking about the noise purposefully created to slather a layer of importance to things that aren’t all that important.
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Guest Post from Geoffrey A Moore |
Digital transformation is hardly new. Advances in computing create more powerful infrastructure which in turn enables more productive operating models which in turn can enable wholly new business models. From mainframes to minicomputers to PCs to the Internet to the Worldwide Web to cloud computing to mobile apps to social media to generative AI, the hits ...
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Guest Post from Robyn Bolton |
Creative and reactive both contain the same letters.
Different order.
Very different results.
These are strange times.A relentless stream of news and updates are coming at us, warning us about COVID-19, a declining stock market, rising unemployment, and the financial crunch ...
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Wow! Exciting news!
From now until July 28, 2023 you can get the digital version (eBook) of my latest best-selling book Charting Change for only $12.99!
Sorry, unfortunately this sale doesn’t have a discount on the hardcover.
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Guest Post from Shep Hyken |
Jesse Cole is an anomaly. He has turned the Savannah Bananas, a minor league exhibition baseball team, into a world-class case study in marketing and customer experience. At game time, Grayson Stadium is packed. In fact, every game the Bananas play is sold out. Remember, this is an exhibition team playing in a small stadium that holds just 4,000 fans. They have ...
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Guest Post from David Burkus |
What makes some teams more successful than others?
What leads teams to consistently deliver great performance while other teams fail to live up to expectations?
Why do some groups of talented and seemingly compatible people fall short against lesser teams with less suitable members?
Years ago, a team of researchers ...
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Guest Post from Greg Satell |
Probably the biggest myth about innovation is that it’s about ideas. It’s not. It’s about solving problems. The truth is that nobody cares about what ideas you have, they care about the problems you can solve for them. So don’t worry about coming up with a brilliant idea. If you find a meaningful problem, the ideas will come.
» Read the article |
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I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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