This week I'd like to thank Whynde Kuehn and Kate Hammer for joining the other talented guest experts and the new chapters in the Second Edition of my best-selling book Charting Change!
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Guest Post from Jesse Nieminen
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Unless you’ve been living under a rock, you’ve probably heard a thing or two about AI in the last year. The launch of ChatGPT has supercharged the hype around AI, and now we’re seeing dramatic progress at a pace unlike anything that’s come before.
For those of us into innovation, it’s an exciting time.
» Read the article |
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Guest Post from Mike Shipulski
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All goals are arbitrary, but some are more arbitrary than others. When your company treats goals like they’re not arbitrary, welcome to the US industrial complex. What happens if you meet your year-end goals in June? Can you take off the rest of ...?
» Read the article |
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Guest Post from Robyn Bolton
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Have you heard any of these sentences recently?
“We don’t have time”
“Our people don’t have the skills”
» Read the article |
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Guest Post from Shep Hyken |
Customer service is not a department. It’s a philosophy that everyone in an organization must embrace. It’s the same with customer experience (CX), which most people view as a strategy. However, both customer service and experience must be rooted in a company’s culture. Everyone plays a part in the customer’s experience, regardless of ...
» Read the article |
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Guest Post from Howard Tiersky |
Every day, businesses find themselves faced with unhappy customers; if you’re like most people, you might feel apprehension when an unhappy customer requests a meeting with you. Most of us are in business to make people happy and to create satisfied customers, so every unsatisfied customer ...
» Read the article |
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The starting point for becoming your own futurist is of course to first understand what futurology (or a futurist) is. Then we must also understand what strategic and market foresight are as well.
What is Futurology (or a Futurist)?
» Read the article |
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Guest Post from Greg Satell |
When H.G. Wells was born in 1866, there was no electricity or cars or even indoor plumbing. Still, his active imagination conjured up a world of time machines, space travel and genetic engineering. This was all completely fantasy, but his books foresaw many modern inventions, such as email, lasers and nuclear energy.
» Read the article |
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We hope you had a great 2023 and that your new year gets off to a flying start!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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