Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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Recently I have been making a lot of contributions to LinkedIn’s new collaborative article feature, focusing on the Customer Experience topic area.
It would be a HUGE help if you could go to any or all of these ten (10) URL’s and add a reaction to any or all of my contributions to the article:
» Read the article |
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Guest Post from Mike Shipulski
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When you are asked a question and you don’t know the answer, what do you say? What does that say about you? What happens to people in your organization who say “I don’t know.”? Are they lauded or laughed at? Are they promoted, overlooked, or demoted? How many people do you know that have said: “I don’t know.”? And what does that say about your company?
» Read the article |
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Guest Post from John Bessant |
There comes a time in innovation when you realize you might have taken on something a bit too big. No matter how hard you throw yourself into the challenge, creating value from your idea is going to need a little help. Changing the world, or even a small piece of it, takes a lot of push. That’s the moment when you realize you need ‘complementary assets’ – the ‘who else?’ and ‘what else?’ pieces of your innovation jigsaw puzzle.
» Read the article |
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Guest Post from Robyn Bolton |
When my niece was 4 years old, she looked at her mom (my sister) and said, “I can’t wait until I’m an adult so I can be in charge and make all the decisions.” My sister laughed and laughed. Being in charge looks glamorous from the outside, but it is challenging, painful, and sometimes soul-wrenching. Never is this truer than when you ...
» Read the article |
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Guest Post from Shep Hyken |
Last month I was in Las Vegas for a major convention. I stayed at a very nice hotel, and each night I tried to fall and stay asleep. I emphasize the word tried because, unfortunately, there was non-stop, 24-hour-a-day road construction outside the hotel, as the city of Las Vegas is preparing for the Formula One race later this year. All night, there was jackhammering and bulldozing on the streets where ...
» Read the article |
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Guest Post from Geoffrey A Moore |
My most recent book, Zone to Win, lays out a game plan for digital transformation based on organizing your enterprise around four zones. They are the:
1. Performance Zone, where you make, sell, and deliver the products and services that constitute your core business.
2. Productivity Zone, where you host all the cost centers that support the Performance Zone, functions like finance, HR, IT, marketing, legal, customer support, and ...
» Read the article |
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Guest Post from Greg Satell |
In 1900, most people lived much like their ancestors had for millennia. They lived and worked on farms, using animal power and hand tools to augment their own abilities. They inhabited small communities and rarely, if ever, traveled far from home. They engaged in small scale violence and lived short, hard lives.
» Read the article |
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I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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