Welcome to Human-Centered Change & Innovation Weekly!
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Guest Post from Howard Tiersky
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WA major challenge that most large enterprises face is the lack of a true transformation vision. Most organizations have a basic vision for growth: to serve the maximum number of people, to sell the maximum amount of product, to grow different segments, or to expand in new areas. But in most large enterprises ...
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Guest Post from Mike Shipulski
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100% agreement means there’s less than 100% truth. If, as a senior leader, you know there are differing opinions left unsaid, what would you do? Would you chastise the untruthful who are afraid to speak their minds? Would you simply ignore what you know to be true and play Angry Birds on your phone? Would you make it safe for the fearful to share their truth? Or would you ...
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Wow! Exciting news!
From now until December 31, 2023 you can get the hardcover version of my latest best-selling book Charting Change for only $19.99 (60% off), including free shipping worldwide* or the eBook for $19.99 (50% off)!
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Guest Post from Shep Hyken |
There’s a new type of customer in town, and you need to know and understand them. McKinsey has coined the term 'Zero Consumer', defined as a consumer who shops across different channels, expects excellent service (including fast shipping) and sustainable products. But even if you provide all of that, there’s one more critical thing to know—they show little loyalty.
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Guest Post from Robyn Bolton |
You know that customer insights are important. You spend time and money to collect customer insights. But are you using them?
And by “using,” I don’t mean summarizing, synthesizing, discussing, PowerPointing, and presenting the insights. I mean making decisions, changing strategies, and ...
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Guest Post from David Burkus |
Trust is the foundation of any successful team. Without trust, team members will not feel comfortable sharing their ideas, taking risks, or admitting their mistakes. Building a culture of trust on a team is crucial for achieving better results, higher levels of engagement, and less stress.
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Guest Post from Greg Satell |
We live in a transformational age. Powerful technologies like the cloud and artificial intelligence are quickly shifting what it means to compete. Social movements like #MeToo and #BlackLivesMatter are exposing decades of misdeeds and rewriting norms. The stresses of modern life are creating ...
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Believe it or not we're over 100 issues and counting!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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