Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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Wow! Exciting news! My publisher is having a back to school sale that will allow you to get the hardcover or the digital version (eBook) of my latest best-selling book Charting Change for 40% off! -- Including FREE SHIPPING WORLDWIDE! *
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Guest Post from Mike Shipulski
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Good coaches listen to you. They don’t judge, they just listen. Good coaches continually study the game. They do it in private, but they study. Good coaches tell you that you can do better, and that, too, they do in private.
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Guest Post from John Bessant |
It’s summertime, at least here in the northern hemisphere and chances are that August is a holiday month. Which might well see you sitting somewhere and watching an exotic sunset, glass of something suitably refreshing in your hand. As you see that golden disc slip below the horizon and the wonderful display of red shifting colour begins to ...
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Guest Post from Robyn Bolton |
What if a tool had the power to delight your customers, cut your costs, increase your bottom line, and maybe double your stock price? You’d use it, right? That’s precisely the power and impact of Service Design and service blueprints. Yet very few people, especially ...
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Guest Post from Shep Hyken |
One of the most powerful customer service and CX tactics is personalization. We interviewed more than 1,000 consumers for our CX research, and 71% said a personalized experience is important to them. When personalization is used correctly, customers feel as if you recognize them. Using their name, remembering their past purchases, their buying patterns and ...
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Guest Post from Stefan Lindegaard |
What does it mean to have a mindset? How does it shape your actions, and those of the people you interact with? Is it steadfast, or does it evolve? Could it perhaps be a fusion of elements? It’s crucial to understand mindsets as they influence not only our behaviors but also the behaviors of those we engage with, allowing us to ...
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Guest Post from Greg Satell |
Ever since Eric Reis published his bestselling book, The Lean Startup, the idea of a minimum viable product (MVP) has captured the imagination of entrepreneurs and product developers everywhere. The idea of testing products faster and cheaper has an intuitive logic that simply can’t be denied.
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I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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