Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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When it comes to doing great customer experience work on behalf of HCLTech clients, personas are foundational. But it is harder to create meaningful, actionable personas than people might think.
» Read the article |
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Guest Post from Mike Shipulski
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It’s not a vacation unless you forget about work.
It’s not a holiday unless you leave your phone at home.
If you must check-in at work, you’re not on vacation.
If you feel guilty that you did not check-in at work, you’re not on holiday.
» Read the article |
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Guest Post from Teresa Spangler |
So, you’ve got a good team—dedicated, hardworking, and innovative. But you’re aiming for greatness. You want that creative spark to turn into a full-blown inferno. You’re seeking the secret ingredient to take you from good to extraordinary. The Wall Street Journal article, To Spur Team Creativity, Replace a Regular With an Outsider that secret may be as simple as inviting an unexpected guest sparking a creative fiesta.
» Read the article |
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Guest Post from Robyn Bolton |
A few weeks ago, a Google researcher leaked an internal document asserting that Google (and open AI) will lose the AI “arms race” to Open Source AI. I’ll be honest: I didn’t understand much of the tech speak – LLM, LLaMA, RLHF, and LoRA are just letters to me. But I understood why the memo’s writer believed that Google was about to lose out on a promising new technology to a non-traditional competitor.
» Read the article |
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Guest Post from Shep Hyken |
A 21-year-old college senior and his roommate started a business that stored students’ belongings over the summer. They rented a warehouse and hired a local trucking company to pick up items at the dorms and take them to the warehouse to store for the summer. The company was becoming a college business success story. Then, in the middle of final exam week, the trucking company ...
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Guest Post from David Burkus |
Conflict in the workplace is often seen as negative, but it can be productive if managed well. In fact, lack of conflict on a team is the real negative. When teams lack conflict, it means that either everyone on the team thinks alike or those who think differently are too afraid to speak their mind. Healthy conflict increases communication, trust, teamwork, and innovation.
» Read the article |
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Guest Post from Greg Satell |
In a disruptive era, the only viable strategy is to adapt and that is especially true today. With change seeming to accelerate with each passing year, every organization must transform itself. Those who are unable to change often find that they are unable to compete and soon disappear altogether.
» Read the article |
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I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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