Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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When doing customer experience work, better to create a range of personas based on where potential customer journeys are likely to diverge and what their behaviors and psychology ...
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Guest Post from Mike Shipulski
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Every day, tell your truth.
Even if unpopular, tell your truth.
Especially if unpopular, tell your truth.
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Guest Post from Geoffrey A Moore |
I recently finished reading Stephen Wolfram’s very approachable introduction to ChatGPT, What is ChatGPT Doing . . . And Why Does It Work?, and I encourage you to do the same. It has sparked a number of thoughts that I want to share in this post.
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Guest Post from Robyn Bolton |
Innovation is something different that creates value. Sometimes it’s big, new to the world, world-changing things. Sometimes it’s a slight tweak to make things easier, faster, cheaper or better.
Sometimes, it’s both.
It’s no secret that the military and NASA are birthplaces of ...
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Drum roll please…
At the beginning of each month, we will profile the ten articles from the previous month that generated the most traffic to Human-Centered Change & Innovation. Did your favorite make the cut?
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Guest Post from Shep Hyken |
In 1996 the U.S. hosted the Summer Olympics. I’ll never forget reading about this story. Wade Miller, a Santa Fe, New Mexico, resident, tried to buy tickets to the volleyball match from the Summer Olympics ticket office in Atlanta. When the agent found out he lived in New Mexico, she refused to sell him a ticket, claiming she couldn’t sell tickets to anyone outside the United States. He appealed to the agent’s supervisor, who ...
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Guest Post from John Bessant |
On 29th September 1707 a fleet of 21 ships under the command of Admiral Cloudesley Shovell was returning from Gibraltar where it had been supporting action during the long-running war with the French. Crossing the Bay of Biscay the weather grew worse and they were struggling to make their home port of Plymouth in the south-west of England. At around 6pm they believed ...
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Guest Post from Greg Satell |
There is a line of thinking that says that the world is built on ideas. It was an idea that launched the American Revolution and created a nation. It was an idea that led Albert Einstein to pursue relativity, Linus Pauling to invent a vaccine and for Steve Jobs to create the iPhone and build the most valuable company in the ...
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I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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