Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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Guest Post from David Burkus
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Employee resistance to change is one of the most perplexing and challenging issues that business executives encounter. Senior leaders have mapped out a change initiative and, in the process, gotten themselves excited about the future only to find the rest of the organization doesn’t share their enthusiasm.
» Read the article |
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Guest Post from Howard Tiersky
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For the past few weeks, I’ve been sitting in a lot of usability testing sessions for web and mobile sites. In particular, for two sites that we are beginning the process of re-doing for clients. I’ve noticed a consumer pattern jumping out across multiple subjects in tests for both clients. It’s something that ...
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Guest Post from Mike Shipulski
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Whatever your initiative, start with customer value. Whatever your project, base it on customer value. And whatever your new technology, you guessed it, customer value should be front and center.
» Read the article |
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Guest Post from Robyn Bolton
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It’s not easy leading innovation. Especially these days. You need to do more with less. Take risks while guaranteeing results. Keep up with competition through incremental innovation and redefine the industry with radical and disruptive innovation. It’s maddening. Until you find the ...
» Read the article |
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Guest Post from Shep Hyken |
Megan Jones of Call Centre Helper recently interviewed me about the “Pillars of Customer Service.” In preparation, I did a Google search and asked, “What are the pillars of customer service?”
There are many correct answers. In other words, there are no definitive answers. Some of the information and articles included words and phrases such as:
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Guest Post from Greg Satell |
A survey a few years ago by Deloitte of “aggressive adopters” of cognitive technologies found that 76% believe that they will “substantially transform” their companies within the next three years. There probably hasn’t been this much excitement about a new technology since the dotcom boom years in the late 1990s.
» Read the article |
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As we pass the midpoint of 2024, we hope your year continues to be strong! Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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