Welcome to the latest edition of Human-Centered Change & Innovation Weekly!
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Guest Post from Geoffrey A. Moore
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The Volume Operations business model kicks in when you have hundreds of thousands of users and goes up from there. 100,000, for those of us who are not math majors, is 10 to the power of 5. Uber-successful volume ops businesses operate at ...
» Read the article |
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Guest Post from Stefan Lindegaard
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Building a strong team is a multifaceted journey, and there are several key actions that can contribute to the growth and success of a team. Reflecting on the nine actions for building a great team, which ones do you find your team focuses on the most?
» Read the article |
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Guest Post from Mike Shipulski
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When it’s time to make meaningful change, there’s no time for consensus. When the worn path of success must be violated, use a small team. When it’s time for new thinking, create an unreasonable deadline, and get out of the way. The best people don’t want the credit, they want to ...
» Read the article |
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Guest Post from Robyn Bolton
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As a leader in your organization, you’re under tremendous stress. Not only do you need to deliver against a “growth strategy” that demands constant increases in revenue and profit, but you also need to cut costs and support employees who are more ...
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Guest Post from Shep Hyken |
Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and Customer Experience (CX) Study. We asked about the importance of a personalized experience. We found that ...
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Guest Post from Greg Satell |
Very few businesses last. While we like to think we live in a particularly disruptive era, this has always been true. Entrepreneurs start businesses because they see opportunity and build skills, practices and processes to leverage it. Yet as the world changes, these strengths often become ...
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As we pass the midpoint of 2024, we hope your year continues to be strong! Please be sure and follow me on LinkedIn!
I hope you enjoyed this week's contributions from our guest authors. Future editions will arrive each Tuesday.
Please direct all speaking and workshop requests, commissioned writing inquiries, and podcast appearance queries to info@bradenkelley.com.
And, reply to this email if you would like to contribute articles to this newsletter.
Sincerely,
Your Host - Braden Kelley
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| Human-Centered Change & Innovation Weekly hosted by Braden Kelley, Seattle, WA, USA |
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